岗位描述: |
职位描述:
下游工艺技术支持专家(DSP TS)主要负责为客户下游纯化和过滤工艺(首要重点是除菌过滤技术)提供对应的产品专业知识,技术应用理论和技术支持服务等。根据客户端实际工艺情况,在工艺流程设计、产品定位和演示、工艺应用开发和培训等方面与销售进行配合并提供支持。
Main Responsibilities & Tasks:
岗位职责:
1 Support the Sales organization on existing products/DSP Process technology and knowledge through product presentations, demonstrations, trials, technical report and application studies.
支持销售人员对公司现有产品和下游工艺技术及理论等进行的活动,如产品介绍和展示,进行试验和提供技术报告,进行产品应用研究等。
2 As for new products, in close collaboration with product management through beta sites testing, demonstrations and related marketing campaigns, and so on.
对于公司新研发待上市或已上市产品,与产品经理及其团队密切配合,进行β测试、产品介绍和展示等市场推广活动。
3 Support Sales in the customer process and URS analysis and generate application trials and report to help designing optimized products in line with the application requirements.
支持销售人员对客户工艺和需求进行分析响应,挖掘试验机会并形成技术报告以帮助客户选择最合适的工艺产品。
4 Assist customers for first product installation and initial start-up and ensure the training of the customer.
帮助客户进行首次产品使用、安装和培训等活动。
5 Support Quality Department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution, such as 8D report.
遇到客户产品质量投诉,支持质量部门排查疑难问题、了解和分析客户工艺,以便更好的调查和解决,如8D报告的修改和完善。
6Regularly reporton competitors’ products and feedback information to the Technical Support Team Management and products management.
定期搜集和汇报同类型公司的产品、市场等信息,为技术支持和产品经理团队提供支持和帮助。
Qualifications & Skills:
任职要求:
1 Graduate in biological/pharmaceutical engineering or biotechnology at least Bachelor’s degree, have relatedR&D or GMP manufacturing experience at pharmaceutical industry.
生物/制药工程及生物技术等相关专业本科及以上学历,具有医药行业工艺开发,GMP中试和生产等相关工作经验。
2 DSP process and application expertise (such as sterile filtration, depth filtration, chromatography, virus filtration, UFDF, integrity test), willing to study new DSP technology/productand apply in customer side.
对下游纯化工艺和技术应用(如除菌过滤,深层过滤,层析,除病毒过滤,超滤,完整性测试等)具有一定了解和技术能力,乐于学习和分享新的下游工艺和技术并在客户端进行展示。
3 Ability to interact at various levels (sales, technical, customer end users). Excellent communication and presentation skills to internal/external customer, commercial sense.
具有与不同层级人员交流互动的能力,对内外部客户具有良好的人际沟通技能和PPT等的展示能力,并具有一定商务思维。
职能类别:生物工程/生物制药
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